Orders placed through the A7 website are available to ship anywhere USPS ships (unless you are in a very secluded tribe, we probably can ship to you). Yes, we ship internationally.
I have not received my purchase or shipping confirmation email, what should I do?
After placing your order online, please allow up to 48 hours to receive your shipment confirmation email. Order processing and shipping only occurs on business days and orders placed on the weekend will not be processed until the first workday of the week. If you haven’t received a shipment confirmation email after 48 hours, please contact us here
Does A7 ship to PO boxes?
Yes, we chip to PO boxes
Can I add additional products to an existing order?
Once an order has been placed, you are unable to add items to an existing order. If you would like to order an additional item, please place a separate order through our online shop site. Email us immediately after your order to see if we can combine both orders for shipping.
Warranty
A7 Limited One-Year Warranty
A7 warrants any A7 product (purchased from A7 directly or from an authorized A7 dealer) against a manufacturer’s defect only, for up to one (1) year from the date of purchase (“Warranty Period”) as long as you are the original purchaser of the A7 product.
If your A7 product suffers from a manufacturer’s defect within the Warranty Period, A7 will, at our discretion, repair or replace the product or offer you the purchaser a refund. All you need to do is return the product to our offices at your expense with the original purchase receipt.
The A7 limited warranty does not cover defects that result from any alterations made to the A7 product, including mishandling, improper fitting, abuse or misuse of the A7 product. The A7 limited warranty does not cover normal wear and tear due to normal use or the normal wear that occurs after extended use. The A7 limited warranty excludes all claims to any incidental or consequential loss to personal property including but not limited to cameras and other photography equipment.
Should you need to make a claim under this limited warranty of if you have any questions regarding whether your A7 product has a manufacturer’s defect, please email us with “Warranty Question” in the subject line and include a detailed description of the issue, an image of the original receipt and attach a photograph of your A7 product in question. We will review your email and contact you with further instructions on the status of your claim within 72 hours.
Return/Exchange
The A7 Return/Exchange Policy
We would like all of our customers to be pleased with their purchase. If the product you purchased directly from A7 is not what you expected, please return it to us for a refund.
The product must be returned unworn, within 30 days from the date of purchase. All returns are inspected upon receipt at our returns facility.
Please note, you will be responsible for the return freight charge. The only freight charges that are refunded would be for a product that has a manufacturer’s defect, or if we have shipped you incorrectly.
If your A7 product suffers from a manufacturer defect, return it within ONE year from the date of purchase (include a copy of your receipt) and A7 will, at our option, REPLACE (same or like product), REPAIR or issue you a REFUND. REFUNDS will include original FREIGHT charges to you and UPS Ground charges back to us ONLY IF the return is due to a manufacturer’s defect or due to a shipping error on our part.
Refunds will be credited to your account within 15 business days (3 weeks) of receipt of your packaged return according to our policies stated above. These return policies and procedures as well as the use of the “A7 Returns Form” apply ONLY to consumers who purchased their A7 product from A7 (either by internet or by phone).
A7 is not responsible for any open balances, overdraft fees or service charges resulting from the timing of charges or credits to your account.
Email us to request the “A7 DIRECT RETURNS FORM”. Follow the step-by-step instructions.
Merchant Inquiries
A7 manufactures the finest quality leather camera accessories. If you have questions regarding the availability of our product in your territory, please look below for answers to frequently asked questions.
I would like to sell A7 products. Who should I contact?
In order for us to direct you to the sales representative in your territory, please provide us with the name and location of your shop, as well any pictures of your shop by email. If you are an online business, please specify the URL of your website.
We are a distribution business and would like to distribute A7. Who should we contact?
Thank you in advance for your interest in working with A7. Please indicate the name, location and website for your distribution business by email and someone will get back to you shortly.
If your question was not answered above, please fill out our contact form below and we will get back to you shortly regarding your inquiry.
Media/Press
Media
As a globally recognized company, the overall goal of A7 is to create timeless product with a fine regard for detail. In order to assist with any media, press or sponsorship requests please look below for a list of frequently asked questions.
If you question was not answered below, feel free to contact us here.
Does A7 sponsor musicians, personalities and athletes?
Please email us the details of the sponsorship and someone in the marketing department will get back to you regarding your request. Please include as many details as possible about the nature of the sponsorship and feel free to upload any pictures.
We would like A7 to advertise in our print publication and/or on our website. Who should we contact?
Please email us the details of the opportunity and a representative will get back to you as soon as we can. Please include your media kit and details outlining why A7 is a good fit for your magazine.
I am writing an article for print/online and would like to have a high res image of a product or lookbook image. Who should I contact?
Please email us the details of the article and a someone in the press department will get back to you as soon as we can. Please include as many details as possible about where and when the image is viewable.
I am organizing a charity event and would like to inquire about product donations, who should I contact?
Please email us the details about the charity and a representative will get back to you as soon as we can. Please include as many details as possible about your organization so that we can understand how it relates to our company.
If you have any additional questions regarding media, press or sponsorships, please email us as much information as you can about the nature of the request and we will get back to you.
General Inquiries
If you have an inquiry that was not covered in the above topic headings, feel free to view this list of frequently asked questions below. If your question was not answered below, feel free to contact us here.
How do I protect my A7 product?
We recommend using regular leather protector on the leather parts of your product.
How do I clean my Herschel Supply product?
We recommend not washing your A7 product. We recommend going to a leather cleaning professional or use professional leather cleaning products if you absolutely want to clean your product. But honestly, the wear and tear of the leather is what gives it its character and beauty.
Where are A7′s products manufactured?
At the present time all our products are manufactured in USA. Some products are made in New York City, and others are made in Massachusetts.
I can’t seem to find a product on the web store. Where can I find it?
If a product is not found on the website, it is most likely out of stock. Please email us to request options on where to find currently out of stock items.
Where can I find A7 products in my city/country?
Please email us to obtain a list of your local retailers.
If your question was not answered above, please email us and we will get back to you shortly regarding your inquiry.
Careers
A7 is based in Brooklyn, NY and manufactures the finest quality leather camera accessories. If you would like to apply for any of the employment or freelance opportunities, please be sure to include a cover letter and resume.
We appreciate the time that all applicants have take when applying for the available positions, however, only the candidates that are chosen for an interview will be notified by phone and email.
